Guided implementation and ongoing support
From kick-off to go-live and beyond: our team runs the project together with yours, and the subscription includes technical support, customer success, security, and continuous platform evolution.
What implementation looks like
From kick-off to go-live, our team runs the project together with yours. Two formats, depending on the complexity of the operation.
Standard Implementation
Fast, guided setup, ideal for operations that fit the platform's standard workflows — live in a few weeks.
- Assisted setup with complete team onboarding
- Configuration of vehicles, products, and business rules
- Integration via spreadsheet import or standard API
- Operational training for managers and operators
- Accompanied go-live with dedicated support
Custom Project
For operations with specific needs: advanced integrations, complex business rules, or tailored deliverables.
- Detailed assessment of the logistics operation
- Custom integrations with ERP, TMS, and WMS
- Modeling of operation-specific business rules
- Tailored reports and dashboards
- Dedicated project manager from start to finish
What happens after go-live
Implementation is just the beginning. Support, customer success, and continuous evolution are part of the subscription.
Technical Support
Reactive support to resolve issues and answer questions quickly.
- Dedicated support channel with defined response SLA
- Incident resolution and operational questions
- Technical escalation for complex cases
Customer Success
Proactive follow-up to ensure your operation gets the most out of the platform.
- Dedicated success manager for your account
- Periodic usage reviews and optimization opportunities
- Monitoring of indicators and operational goals
Infrastructure & Security
Cutting-edge technology to keep your operation secure and always available.
- Software availability SLA with contractual guarantee
- High-level cloud infrastructure with redundancy
- Automatic data backup with retention policy
- SSO (Single Sign-On) login available
Continuous Evolution
JettaCargo is constantly evolving to keep up with your operation.
- Continuous software updates at no additional cost
- Training and retraining for new or existing teams
- New features developed based on customer feedback
Frequently Asked Questions about Implementation & Support
What does the standard implementation include?
Standard implementation takes 2 to 4 weeks and includes configuring the platform with your operation's data (vehicles, products, loading rules), team training, and close monitoring during the first weeks of use. It's the right format for operations that fit JettaCargo's proven workflows.
When is a custom implementation recommended?
When the operation requires specific ERP/TMS/WMS integrations, complex business rules, or its own approval workflows. Custom implementation takes 4 to 12 weeks and includes detailed requirements gathering, integration development, and joint validation before go-live.
Do I need to stop my operation during implementation?
No. Implementation runs in parallel with your current operation, without interruptions. The platform is configured, integrated, and validated in a controlled environment, and the switch happens gradually — often starting with a pilot plant or flow before expanding.
What happens after go-live?
The partnership continues: technical support with a defined SLA, customer success monitoring your operation's indicators, training for new users, and continuous platform evolution. The goal is to ensure the projected gains are confirmed and grow over time.
Who participates in the implementation on the client side?
Typically a logistics lead (process owner), an IT point of contact when integrations are involved, and the analysts who will use the platform daily. The time commitment is partial — our onboarding team drives the process and guides every step from kick-off to stabilization.